Welcome to 4IR Consult, a UK based boutique consultancy company.? We are leaders in strategic, digital, operational, service and quality excellence in the digital age – the 4th Industrial Revolution (4IR).
What does this mean?? Simply put, we assist organisations (large and small) achieve substantial operational performance gains by applying our array of solutions, tools, techniques and methodologies.? By keeping abreast of 4IR technology advancements, we understand how these technologies are applied to achieve innovative strategic and operational improvements as well as new service delivery models.
Drawing on our depth of Operational Excellence and management consulting experience, we can assist our clients with the following:
Click here for more details on how we can assist you
OPERATIONAL EXCELLENCE TRAINING
We have extensive experience working with organisations to improve their operational, service and quality excellence. In all cases, this improvement has required us to train operational staff and leaders on the concepts of Operational Excellence. We have built up a rich selection of Operational Excellence courses that can be offered in isolation, or as part of an integrated Operational Excellence programme.
Since 2017, we have provided Operational Excellence and management consulting services to the following organisations. Some of the services were provided under our old brand – Institute of Service and Operational Excellence.
OUR PRINCIPAL CONSULTANT
Gavin Thompson is an experienced business professional with over 25 years of corporate experience. He holds a Masters in Business Administration (MBA) and a B.COM (Hons) Information Systems Management. He is also a Lean Six Sigma Black Belt as well as a certified PRINCE 2 Practitioner.
A seasoned project manager and management consultant, Gavin has successfully managed numerous large, complex IT and business projects. He has also been responsible for establishing the process improvement and Operational Excellence capabilities at three leading South African financial services organisations. Since leaving corporate in 2016, Gavin has consulted to a number of customers on process improvement, workflow design and implementation, strategy formulation and staff performance gamification.
At the cutting edge of the latest Operational Excellence trends, Gavin has recently expanded his expertise into Robotic Process Automation (RPA).
Before leaving South Africa, Gavin lectured on Operational Excellence at the University of Stellenbosch Business School (MBA programme).
DOCUMENTS & ARTICLES
The Fundamentals of Operational Excellence in the Service Industry
Operational Excellence is not a new management fad with the promise of new tools and principles to fast track an organisation to dizzy heights. The business world does not need any new tools and techniques as most companies have not yet figured out how to effectively apply the current ones. Operational Excellence unashamedly embraces the principles, tools and techniques found in Lean, Six Sigma, Theory of Constraints, Total Quality Management, Business Process Management and Customer Experience Management.
The focus of Operational Excellence is on how to effectively apply the existing principles, tools and techniques to create a work environment where customer needs are well understood and met, processes are well managed, problems are solved quickly and in a structured manner, quality is pro-actively managed, and the staff are engaged in their work and involved in continuous improvement.
Click here to get the full article
Do your employees care as much about your vision and strategy as you think?
Based on my experience consulting to organisations on employee engagement, I sometimes find that executive management believe that the organisation’s vision and strategy is more important to the employees than it actually is. The reality is that employees often do not care as much about the vision and strategy as we would like.
Click here to read the full article
Office 365 is a great platform for small and medium organisations to begin their digital transformation.
While many big organisations understand digital transformation, it is the small and medium organisations that risk being left behind as they do not understand how readily available the technology is for digital transformation.
Office 365 is a case in point. It often amazes me how many small and medium size organisations are simply not reaping the value of Microsoft Office 365 – especially in the current COVID-19 remote working environment where team collaboration is more challenging than ever. This is either because they are not Office 365 subscribers, or they are subscribed to Office 365 but do not understand what value Office 365 offers them.
Click here to read the full article
4IR Consult is a trading brand of:
Jebez Holdings LTD
Company Number: 12402137
Tel: +44 (0)753 575 1207