Welcome to 4IR Consult, a UK based boutique consultancy company.? We are leaders in strategic, digital, operational, service and quality excellence in the digital age – the 4th Industrial Revolution (4IR).

What does this mean?? Simply put, we assist organisations (large and small) achieve substantial operational performance gains by applying our array of solutions, tools, techniques and methodologies.? By keeping abreast of 4IR technology advancements, we understand how these technologies are applied to achieve innovative strategic and operational improvements as well as new service delivery models.


OUR SERVICES

Drawing on our depth of Operational Excellence and management consulting experience, we can assist our clients with the following:

  • Organisational Vision, Purpose and Customer Value Proposition (CVP) Definition
  • Departmental Purpose & CVP Definition
  • Strategy Roadmap Creation
  • Strategic Objectives & KPIs Definition
  • Digital Business Strategy Formulation
  • Target Operating Model Design & Implementation
  • Project Methodology Implementation (PRINCE2, Agile)
  • Project Scoping
  • Project Detailed Planning
  • Business Case Development
  • Project Impact & Risk Assessment
  • Organisational Change Management
  • Project Execution
  • Voice of the Customer Analysis
  • Customer Journey Mapping
  • Customer Moment Mapping
  • Performance Metric (KPI) Definition & Implementation
  • Workforce Management Design & Implementation
  • Staff Productivity Management Design & Implementation
  • Organisational Performance Gamification Design & Implementation
  • Lean Workouts
  • Lean Six Sigma Project Execution (DMAIC)
  • Lean Six Sigma / Continuous Improvement Organisational Capability Design & Implementation
  • A3 Problem Solving
  • OE Staff Training (in-house)
  • OE Staff Mentoring
  • OE Programme Design & Execution
  • Quality Management System Design & Implementation
  • Workflow Design & Implementation
  • Robotic Process Automation Enablement
  • Process Repository Design & Implementation
  • Value Stream Mapping
  • Porter’s Value Chain Mapping
  • Process Workflow Mapping (BPMN)
  • Work Procedure Documentation
  • Moodle (LMS) Deployment & Management
  • Moodle Hosting
  • eLearning Content Development

Our e-learning offering is offered in collaboration with our sister company, 4IR Admin, under the brand of Academy Box.

Click here to access the Academy Box website

  • Functional Specification Creation
  • IT System Evaluation & Selection
  • IT Outsourcing Management
  • ITIL Process Design & Implementation
  • Microsoft Office 365 Implementation
  • Microsoft SharePoint (Intranet / Extranet) Design & Implementation
  • Microsoft PowerApp Development
  • Moodle (LMS) Deployment & Hosting
  • Offshore Web Application Development

Click here for more details on how we can assist you


OPERATIONAL EXCELLENCE TRAINING

We have extensive experience working with organisations to improve their operational, service and quality excellence.  In all cases, this improvement has required us to train operational staff and leaders on the concepts of Operational Excellence.  We have built up a rich selection of Operational Excellence courses that can be offered in isolation, or as part of an integrated Operational Excellence programme.

The OE Executive Overview course is aimed at an organisation?s executive and senior leadership team. It provides the audience with a good understanding of the need for Operational Excellence and a typical OE journey. It provides insight into the principles of servant leadership, empowerment and the learning organisation. It then covers creating a sense of purpose for staff members and building a service culture.

The OE Executive Overview course is an important element in gaining executive buy-in and commitment to a journey to Operational Excellence.

Format

Duration

Audience

Classroom Based

1 Day

Executive & Senior Management

The OE Awareness course is completed online by all staff members. It lays down a general awareness of the Operational Excellence principles and is useful in creating a common dialogue in an organisation.

Format

Duration

Audience

Online

2 Hours

All Staff

The OE Foundation course lays the foundational thinking that the rest of the OE courses build upon.  It introduces the learners to the need for Operational Excellence in an organisation as well as the workings of an integrated OE Programme.  It then goes on to challenge their thinking about who they are as servant leaders and their role in managing processes and process resources. 

Furthermore, it introduces critical thinking around building a learning organisation; systems thinking; client centricity; the relationship between process execution, client experience and brand integrity; instilling a clear sense of purpose in their teams; listening with intent to the client; and creating a strong internal service culture that supports an excellent external service experience.

Format

Duration

Audience

Classroom Based

3 Days

Operational Managers, Team Leaders & Support Staff

The Management by Metrics course establishes a good understanding of the basic data principles required to effectively manage an operational environment.  It introduces important principles such as the normal distribution, central tendencies, variation, standard deviation and the different distribution types found in operations.  It then goes on to teach the learner how to interpret different graph types as well as how to build a management by metrics framework for their operational area.  Finally, it provides the learner with an understanding of the most commonly used operational metrics.

Format

Duration

Audience

Classroom Based

2 Days

Operational Managers, Team Leaders & Support Staff

The Quality Management course introduces the learner to the importance of quality in providing an excellent service and reducing operational costs.  It also teaches the learner about measuring quality, calibrating measurement systems, determining optimal sampling sizes and executing quality management in an organisation.

Format

Duration

Audience

Classroom Based

2 Days

Operational Managers, Team Leaders & Quality Management Staff

The Problem-Solving course introduces the learner to the importance of building a Continuous Improvement culture in an organisation.  It then takes the learner through the popular A3 problem-solving methodology which can be used to solve less complex process problems.

Learners who want to solve more complex process problems are encouraged to do the Lean Six Sigma Green Belt course.

Format

Duration

Audience

Classroom Based

2 Days

Operational Managers, Team Leaders & Staff

The Process Understanding & Management course provides the learner with a good understanding of how processes work, how to determine the critical process inputs, how to govern process changes and how to manage process performance and critical inputs on a day to day basis.

Format

Duration

Audience

Classroom Based

4 Days

Operational Managers & Team Leaders

The Process Optimisation course teaches the learner how to optimise process performance by organising their workplace, identifying and eliminating waste and optimising how work flows through the process to improve customer lead time.

Format

Duration

Audience

Classroom Based

2 Days

Operational Managers & Team Leaders


OUR CLIENTS

Since 2017, we have provided Operational Excellence and management consulting services to the following organisations.  Some of the services were provided under our old brand –  Institute of Service and Operational Excellence.


OUR PRINCIPAL CONSULTANT

Gavin Thompson is an experienced business professional with over 25 years of corporate experience. He holds a Masters in Business Administration (MBA) and a B.COM (Hons) Information Systems Management. He is also a Lean Six Sigma Black Belt as well as a certified PRINCE 2 Practitioner.

A seasoned project manager and management consultant, Gavin has successfully managed numerous large, complex IT and business projects. He has also been responsible for establishing the process improvement and Operational Excellence capabilities at three leading South African financial services organisations. Since leaving corporate in 2016, Gavin has consulted to a number of customers on process improvement, workflow design and implementation, strategy formulation and staff performance gamification.

At the cutting edge of the latest Operational Excellence trends, Gavin has recently expanded his expertise into Robotic Process Automation (RPA).

Before leaving South Africa, Gavin lectured on Operational Excellence at the University of Stellenbosch Business School (MBA programme).


DOCUMENTS & ARTICLES

The Fundamentals of Operational Excellence in the Service Industry

Operational Excellence is not a new management fad with the promise of new tools and principles to fast track an organisation to dizzy heights.  The business world does not need any new tools and techniques as most companies have not yet figured out how to effectively apply the current ones.  Operational Excellence unashamedly embraces the principles, tools and techniques found in Lean, Six Sigma, Theory of Constraints, Total Quality Management, Business Process Management and Customer Experience Management. 

The focus of Operational Excellence is on how to effectively apply the existing principles, tools and techniques to create a work environment where customer needs are well understood and met, processes are well managed, problems are solved quickly and in a structured manner, quality is pro-actively managed, and the staff are engaged in their work and involved in continuous improvement.

Click here to get the full article

Do your employees care as much about your vision and strategy as you think?

Based on my experience consulting to organisations on employee engagement, I sometimes find that executive management believe that the organisation’s vision and strategy is more important to the employees than it actually is. The reality is that employees often do not care as much about the vision and strategy as we would like.

Click here to read the full article

Office 365 is a great platform for small and medium organisations to begin their digital transformation.

While many big organisations understand digital transformation, it is the small and medium organisations that risk being left behind as they do not understand how readily available the technology is for digital transformation.

Office 365 is a case in point.  It often amazes me how many small and medium size organisations are simply not reaping the value of Microsoft Office 365 – especially in the current COVID-19 remote working environment where team collaboration is more challenging than ever.  This is either because they are not Office 365 subscribers, or they are subscribed to Office 365 but do not understand what value Office 365 offers them.

Click here to read the full article


CONTACT US

4IR Consult is a trading brand of:

Jebez Holdings LTD

Company Number: 12402137

Registered Address:
Winterhead Farm
Winscombe
North Somerset
BS25 1PP

Tel: +44 (0)753 575 1207