DOCUMENTS AND ARTICLES

COVID-19 offers a great opportunity to remove wasteful activities from business processes.

Amidst COVID-19, many companies are making radical changes to accommodate remote working and / or to make their working environments safer. COVID-19 has also resulted in many company owners re-think their business model and questioning many of their previous deeply held assumptions about how things are done. This shift in mindset affords a great opportunity to review core business process and remove wasteful activities.

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Office 365 is a great platform for small and medium organisations to begin their digital transformation.

Office 365 is a great platform for small and medium organisations to begin their digital transformation.

While many big organisations understand digital transformation, it is the small and medium organisations that risk being left behind as they do not understand how readily available the technology is for digital transformation.

Office 365 is a case in point.  It often amazes me how many small and medium size organisations are simply not reaping the value of Microsoft Office 365 – especially in the current COVID-19 remote working environment where team collaboration is more challenging than ever.  This is either because they are not Office 365 subscribers, or they are subscribed to Office 365 but do not understand what value Office 365 offers them.

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How to achieve operational excellence in the service industry

The Fundamentals of Operational Excellence in the Service Industry

Operational Excellence is not a new management fad with the promise of new tools and principles to fast track an organisation to dizzy heights.  The business world does not need any new tools and techniques as most companies have not yet figured out how to effectively apply the current ones.  Operational Excellence unashamedly embraces the principles, tools and techniques found in Lean, Six Sigma, Theory of Constraints, Total Quality Management, Business Process Management and Customer Experience Management. 

The focus of Operational Excellence is on how to effectively apply the existing principles, tools and techniques to create a work environment where customer needs are well understood and met, processes are well managed, problems are solved quickly and in a structured manner, quality is pro-actively managed, and the staff are engaged in their work and involved in continuous improvement

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Do your employees care as much about your vision and strategy as you think?

Do your employees care as much about your vision and strategy as you think?

Based on my experience consulting to organisations on employee engagement, I sometimes find that executive management believe that the organisation’s vision and strategy is more important to the employees than it actually is. The reality is that employees often do not care as much about the vision and strategy as we would like.

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4IR Consult Company Profile

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How to apply Lean thinking to your processes to achieve substantial operational improvements and efficiencies

4IR Consult Lean Workout

This document details our Lean Workout methodology which we use to quickly identify and remove waste in business and service processes.

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4IR Consult offers an array of operations management courses

4IR Consult Operational Excellence Training

This document details our Operational Excellence training courses.

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4IR Consult has developed an extensive operational excellence maturity assessment model

Operational Excellence Maturity Assessment

This document provides an overview of our Operational Excellence Maturity Assessment model.

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